Words of kindness from our valued customers...
“Thank you - delighted with the buy. The process was efficient too.” R.B., London
“Just wanted to thank you for the Patagonia R3 fleece. I wore it non stop for 3 weeks in New Zealand and it was the most brilliant item of clothing I took. Your service was excellent too.” A.D., Shropshire.
“Thank you very much for sending me my Merrell boots so quickly. They arrived on Wednesday morning - hurrah - and they fit perfectly - hurrah - just in time for this lovely crisp weather we're having - hurrah. So three cheers and thanks for your brilliant service.” C.M., London
“I placed the below order for a pair of Merrell Trail Gloves on Sunday; they arrived today and I just wanted to let you know how happy I am with them and with the fast service. The shoes are great, I just took them out for a trail run for an hour or so and they feel fantastic.” A.R., Cambridge
“I just want to thank you for a remarkable service - from one end of the country to the next in a day - well done!” D.S., Kirkwall
“My first order from you, and faultless service, cheers…” N.M., Bradford
“Got them yesterday. Delighted with speed of service makes a real difference to get things so quick. thanks” B.L., Armagh
“Shirt arrived today, thanks for a fast and efficient service again.” S.B., Wrexham
“Can I just say what a lovely and cheerful service I received when placing an order by phone.
It's a pity that such service is a rarity”. B.H. Pontypridd
“I ordered some boots from you yesterday and to my surprise they arrived first thing this morning. I just wanted to let you know that your mail order service is brilliant”. C.M., Chesham.
“You have a great customer service so I really hope to shop with you again in the future”. C.F., Cromarty.
“Just got my Patagonia Down Jacket. Wanted it for over a year but could never justify the price. Really like it & wanted to say thanks!” D.M., Glasgow
“I just wanted to say thank you for the Patagonia Down Hoody I recently bought from you. The price was brilliant and delivery was very very prompt - even using standard delivery it arrived within 48 hours. I am very pleased with the jacket and the service.” G.M., Cheshire
“Just wanted to say a big thank you for getting the O'neill lobster wetsuit gloves delivered so quickly. I only ordered them yesterday and they arrived today! That's really impressive service and I look forward to ordering from you again.” J.J., Brighton
“I received my boots this morning, I would like to take this opportunity in thanking you very much for your very prompt and efficient service.
Its so nice to have bought something that is exactly what I wanted, at a good price and to be spoken to in a way that makes you feel valued.” C.L., Somerset
“Just to say thank you so much for my boots which arrived so promptly. They are lovely and fit really well :-)” A.S., Eastleigh
“I ordered some boots from you yesterday and to my surprise they arrived first thing this morning. I just wanted to let you know that your mail order service is brilliant. Its rare to get items of clothing the next day when ordering on-line, in fact I don't thinks its ever happened before.” C.M., Chesham
“received the very next day excellent service and loved the item many thanks” L.C., Gillingham
“thanks- well impressed - will use you again.” A.W., Perth
“I would just like to thank you for the excellent service I received last week when I ordered a bag. It arrived the next day and when I realized that I didn’t like the colour and returned it to swap for another colour, the next bag was with me by the end of the week. Very efficient and much appreciated!” G.M., Edinburgh
“Thank you so much for shipping the boots! My daughter-in-law LOVES them and they came in time for some very COLD weather here in the states.” L.B-J., Houston, TX
“Just an email to say that my kite lines arrived safely a few days ago. Thanks for the excellent service, although the web ordering had a problem at the time, it was refreshing to be kept fully informed as to what was going on. Of course, the price of kite lines were also very competitive - which always helps!” D.D., Newmarket
“Many thanks for the tank top which arrived in record time. I am absolutely delighted with it.” S.R., Maidstone
“I received the boots today and they are fab - really comfy and they look great too. Thanks for the prompt, efficient service. Just hoping for a bit more snow now that I'm properly kitted up!” C.G., London.
“My Merrell boots arrived today, and I am delighted with them! Again, thank you for your excellent service.” R.C., Edinburgh.
“Just a note to say thank you for such a fantastically efficient service you provide your customers. Ordered my shoes at 2.00p.m yesterday and received them first thing this morning!” J.H-I., Titchmarsh.
“I have to say, that it makes a nice change to get more of the personal touch when ordering online, thanks for taking the time.” M.M., Aberdare.
“I really appreciate all that Watergate Bay Surf Company have done for me regarding these boots. Your customer service has been outstanding, I shall certainly recommend you to everyone I can.” J.E., Surbiton.
“I must say I am impressed with your service - the free postage and emails such as yours go a long way for the illusive customer satisfaction!” M.E., Norwich.
“Thank you for providing such an excellent service – I will be using your company again”. J.S., Cheltenham.
“I have been very impressed with the service that I have received from your company and will certainly be buying from you again”. L.S., Hinckley.
“Thanks for the amazing service! Ordered at 2pm and it was on my doorstep at 8am the next morning. Not bad for free delivery, a difficult to find item and it was the cheapest I've seen anywhere. Well done!” N.V., Skipton.
“Just a quick mail to say that I was very impressed with the service I received from yourselves, from chatting on the phone and getting advice about the items I wanted to purchase, to the ease of your website and especially the speed of the delivery. Extremely satisfied with the overall service and will definitely use again and recommend you to friends and colleagues. I placed the order for a harness and spreader on Wednesday and received on Thursday before good Friday. Fit is spot on and price even better...” B.B., Caerwent.
“Great service, thanks v much, will definitely be adding you guys to my favourites list...” J.E., Glasgow.
“You're a star! Shoes arrived yesterday morning and I've been padding around the house in them all day today and they are GREAT! Much appreciate your efforts on sorting out a difficult client. Your customer service is superb, keep up the good work!” A.H., Morden.
“Thanks so much for your outstanding customer service. Hoping we have some future dealings...I will certainly spread word of mouth about your great shop”. D.E., San Diego.
“Thank you soooo much - what an excellent service. I am already wearing one of these tops and I only ordered them 24 hours ago!!”. S. O., Bath
“Thank you so much for your kindness and care for your customers”. G.C., London.
“Excellent. Thanks for the quick response. The girlfriend loves the shoes we ordered. Thanks again for a fantastic service”. P.C., Sheffield.
“I will certainly shop with you again, you are most helpful and efficient too!!!” D.J., Barnstaple.